Frequently Asked Questions

Orion Rack Cabinets - FAQs

Have questions about rack cabinets, server racks, data cabinets etc.? Check out our most asked server rack cabinet queries and see if we can answer your question!


Product Queries

  • How do I select the right size cabinet for my equipment?

Why not try our Cabinet Configurator? Or contact us for advice using our Live Chat facility, sales@orionuk.biz or call us on 0113 2320555.

 

  • How do I select the right size shelf for my cabinet?

The shelves should be selected based on your equipment and the cabinet depth. Our FS, VS and SR cabinets have an internal racking depth of up to 130mm less than their external depth i.e. the 450mm deep fixed shelves are the largest that can fit into the 600mm deep cabinets. Please contact us for further advice by using our Live Chat facility, sales@orionuk.biz or call us on 0113 2320555.


  • I have bespoke requirements, can you help?

At Orion, we specialise in offering flexible, bespoke server rack solutions tailored to your specific needs so whether it's a custom size rack cabinet or bespoke colour to match your office, we will be able to assist you with what you are looking for. Please contact us by email to sales@orionuk.biz detailing your specific requirements and we will be happy to help.


  • How much do the cabinets weigh?
Please contact us on sales@orionuk.biz specifying which size cabinet you are looking at and we will confirm the weight of the cabinet for you.
 
  • What is the load weight of the cabinets?
Please contact us on sales@orionuk.biz specifying which size cabinet you are looking at and we will confirm the load weight of the cabinet for you.
 
  • What is the load weight of the shelves?
The load weight of the standard fixed shelves is 25-30kg and the load weight of the heavy duty fixed shelves is 55-60kg. If you are looking at a different type of shelf, then please contact us on sales@orionuk.biz specifying which shelf you are looking at and we will confirm the load weight for you.
 
  • How do I keep my equipment cool in the cabinets?

We offer a range of cooling options for our rack cabinets; depending on the amount of heat to be dissipated, one of our Cabinet Fan Trays may be suitable for your requirements. However, if you are unsure and would like to discuss our cooling options further, please do not hesitate to contact us on sales@orionuk.biz or call us on 0113 2320555.




Ordering and Delivery

  • What is the lead time on the cabinets?
Our standard lead time on most cabinet orders to mainland UK is 3 - 5 working days, but this can vary during busy periods; likewise, we can often expedite orders if goods are required urgently so please contact us on sales@orionuk.biz or call us on 0113 2320555 if you have specific delivery requirements.
 
  • What is the lead time for shelves and accessories?
Our standard lead time on shelves and accessories to mainland UK is 1 - 2 working days, but this can vary during busy periods and depending on stock levels; likewise should you require your goods urgently, we can often expedite orders according to your requirements. Please contact us on sales@orionuk.biz or call us on 0113 2320555 for further assistance.
 
  • Can you deliver goods abroad?
Yes, we regularly ship outside of the UK. We have partnered up with a very reliable and reputable freight company to ensure all orders are delivered safely and securely throughout Europe and the world. Please contact us for for more information and pricing on sales@orionuk.biz. We also welcome collections should you wish to arrange your own shipping.
 
  • Can orders be collected from your premises?
Yes - we welcome all customers and visitors to our premises, so if you are local and wish to collect your goods or you simply wish to pay us a visit and have a look at what we do, then we will be more than happy to oblige!